Register now.

Here are the benefits for you after registration free of charge at ATZlive

  1. Many advantages and exclusive preferential offers
  2. Your event documents are available for download for follow-up activities
  3. Images of the conferences you attended are available for download
  4. Access to helpful forms

Terms and Conditions for Events by Springer Fachmedien Wiesbaden GmbH

1. Scope of application, definitions

1.1. The following Terms and Conditions shall govern the booking of events of Springer Fachmedien Wiesbaden GmbH (ATZlive, JOTlive, Bankmagazinlive, SalesExcellencelive, Versicherungsmagazinlive, returnlive) as well as the services associated therewith. Bookings may be made on the websites,,,,, (hereinafter referred to as Event Websites), by mail, by fax, or via email. A contract will be legally binding subject to the preconditions set forth in Clause 3 of the present Terms and Conditions.

1.2. Springer Fachmedien Wiesbaden GmbH of Abraham-Lincoln-Strasse 46, 65189 Wiesbaden (Tel.: +49 (0)611 / 78 78 – 131, email: events.wiesbaden(at) is the provider of the events of ATZlive, JOTlive, Bankmagazinlive, SalesExcellencelive, Versicherungsmagazinlive and returnlive; the firm is represented by its managing directors Stefanie Burgmaier, Andreas Funk, Joachim Krieger and has been entered under the number HRB 9754 in the Commercial Register kept by the Local Court (Amtsgericht) of Wiesbaden (hereinafter referred to as Provider).

1.3. For purposes of the present Terms and Conditions, the term "Customer" shall refer to the users of the Event Websites and/or to the participants in events.

1.4. Any terms and conditions of the Customer that deviate from the present Terms and Conditions shall not be applicable. The Provider hereby expressly rejects any acknowledgement by the Customer that is qualified by a reference to the Customer's own terms of business. The Customer's terms of business shall not become part of any agreements unless the Provider has specifically acknowledged them in writing.


2. Services of the Provider

2.1. Conditions of the events

The details regarding attendance fees, venues, dates/times, and the program for each event shall be set out in the corresponding event overview presented on the Event Websites or in other informational materials provided by the Provider for the respective event.

2.2. The following shall apply to all events in general:
  • Seminars: The seminar attendance fee shall cover the cost of extensive working materials, lunch (including soft drinks and coffee), as well as refreshments during the event and coffee breaks.
  • Congresses, conferences, and symposia: The attendance fee shall cover the event documentation, coffee breaks, and refreshments during the event, as well as – depending on the number of days in the event – one or several lunches and an evening program as may be announced.

2.3. Lists of participants will be prepared for all events (providing their first name, last name, and the name of their company) and handed out to attendees of the event.  Should you be attending the event, event but do not wish to have your name published on the list, please inform the responsible organizers by no later than four weeks prior to the event under:

Springer Fachmedien Wiesbaden GmbH
Phone +49 (0)611 / 78 78 – 131


3. Conclusion of contract

3.1. The presentation of events on the Event Websites or in other informational materials furnished by the Provider, as well as the corresponding booking forms, do not constitute an offer to enter into a contract, but are merely an invitation to make a booking. The contract is concluded when the Provider accepts the booking either explicitly, or implicitly via performance of the contract.

3.2. The following shall additionally apply to bookings via the Event Websites: Once a Customer has entered the data, these data shall be available for review and for the correction of any errors by going back to the entry in question. Customers may abort the ordering process at any time by closing the browser. Customers shall be deemed to have made a binding offer to enter into a contract only once they have activated the "book attendance now against payment of a fee" button.

3.3. The following shall apply to bookings made via the Event Websites: The Provider shall promptly send an email confirming receipt of a Customer’s booking. This shall not yet constitute acceptance of a Customer’s booking, however. A contract shall be legally binding only once the preconditions of Clause 3.1 have been met. The Provider will not store the text of the contract.

4. Right of withdrawal

A Customer who qualifies as a consumer (i.e. a natural person who concludes a legal transaction for purposes that are not attributable primarily to his/her commercial or self-employed trade, business, craft, or profession) shall enjoy the statutory right of withdrawal set out herein below.



Instructions on withdrawal

Right of withdrawal

You have the right to revoke the present contract within fourteen (14) days without having to state a cause.

The deadline for revocation shall be fourteen days after the contract’s conclusion date.

You have the right to withdraw from this contract within 14 days without giving any reason.

The withdrawal period will expire after 14 days from the day of the conclusion of the contract.

To exercise the right of withdrawal, you must inform us (Springer Fachmedien Wiesbaden GmbH | Abraham-Lincoln-Strasse 46 | 65189 Wiesbaden Phone: +49 (0)611 / 78 78 – 131, email: events.wiesbaden(at) of your decision to withdraw from this contract by an unequivocal statement (e.g. a letter sent by post, fax or e-mail). You may use the attached model withdrawal form, but it is not obligatory.

To meet the withdrawal deadline, it is sufficient for you to send your communication concerning your exercise of the right of withdrawal before the withdrawal period has expired.

Effects of withdrawal

If you withdraw from this contract, we shall reimburse to you all payments received from you, including the costs of delivery (with the exception of the supplementary costs resulting from your choice of a type of delivery other than the least expensive type of standard delivery offered by us), without undue delay and in any event not later than 14 days from the day on which we are informed about your decision to withdraw from this contract. We will carry out such reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of such reimbursement.

If you requested to begin the performance of services during the withdrawal period, you shall pay us an amount which is in proportion to what has been provided until you have communicated us your withdrawal from this contract, in comparison with the full coverage of the contract.

To declare revocation, you may either use the following form or word your own declaration of revocation.

Modal withdrawal form

(If you would like to withdraw from the contract, please fill out this form and send it back to us at the following address.)



Springer Fachmedien Wiesbaden GmbH
Abraham-Lincoln-Straße 46
65189 Wiesbaden

Phone +49 (0)611 / 78 78 – 131
E-Mail: events.wiesbaden(at)



I/We (*) hereby give notice that I/we (*) withdraw from my/our (*) contract of sale of the following goods (*) / for the provision of the following service (*):


Ordered on (*)/ received on (*)
Name of consumer(s)
Address of consumer(s)
Signature of consumer(s) (only if this form is notified on paper)


(*) Delete as appropriate.

5. Cancellation by the Customer; designation of a proxy attendee:

5.1. If the Customer cancels attendance at least three (3) weeks before the start of an event, he/she shall be released from paying the attendance fee. In the event of a later cancellation, the full attendance fee will be invoiced. Notice of cancellation must be given in text form. It is to be sent to: Springer Fachmedien Wiesbaden GmbH, Abraham-Lincoln-Straße 46, D-65189 Wiesbaden; e-mail: events.wiesbaden(at) Where the notice of cancellation is sent by postal mail, the date of the post office stamp shall determine compliance with the relevant deadline.

5.2. Should, up until the commencement of the event, the Customer have designated another person to attend the event, the Customer shall continue to be obligated to pay for the event; the designated person shall be entitled to attend the event instead of the Customer.


6. Modifications and cancellation of events by the Provider

6.1. The Provider reserves the right to replace the announced speakers with other qualified speakers and to make any required changes to the event program, provided this does not alter the overall nature of the event. In the case of congresses, conferences, and symposia, the Provider also reserves the right to cancel individual lectures/presentations.

6.2. If an event must be called off due to a disruption of operations at the event location, or due to the cancellation on short notice by the speaker(s) (e.g. due to illness or accident), or due to some other circumstance and/or event of force majeure for which the Provider is not responsible, then the attendees shall be notified immediately and the event shall be rescheduled if possible. If the newly scheduled date is not agreeable to the Customer, the Customer shall have the right to revoke the contract.

6.3. The Provider also reserves the right to call off an event due to low attendance. The corresponding cancellation notice must be given by no later than two (2) weeks before the start of the respective event.

6.4. If an event is called off, the attendance fee shall be reimbursed. The Customer shall have no additional claims above and beyond this reimbursement, unless the claims in question involve grossly negligent or intentional conduct on the part of the Provider.


7. Transformation of an on-site event to a hybrid event or an online-only event

7.1. In case it is impossible to realise the event as an on-site attendance event or this is only possible with restrictions, the Provider has the right to change the form in which the event is realised as an alternative to calling off or rescheduling the event, and to reclassify the attendee for online attendance equivalent to on-site attendance with respect to content, duration and the quality of knowledge transfer.

7.2. In the event of such reclassification of the attendee, the Customer shall only pay the price for which online attendance at the event or the relevant part of the event was offered.


8. Provisions for online attendance (hybrid events or online-only events)

The Provider does not assume any responsibility with respect to technical malfunction affecting online attendance if this is due to circumstances beyond the Provider’s control, in particular technical malfunction of the Internet or of the attendee’s internet connection or equipment. It is the Customer’s responsibility to ensure that the attendee’s internet connection, hardware and software is suitable for receiving and playing audio and video via the Internet. Short interruptions or failure of image and sound which does not substantially impair the knowledge transfer do not constitute defective performance of the contract.


9. Payment terms

9.1. Payments shall be billed by invoice.

9.2. The Customer shall be deemed in default if he fails to pay within thirty (30) days of receipt of the invoice.


10. Customer service

Please direct any questions about the events to:

Springer Fachmedien Wiesbaden GmbH, Events Department

Abraham-Lincoln-Straße 46 | 65189 Wiesbaden

Phone  +49 (0)611 / 78 78 – 131



11. Liability

11.1. The Provider shall be held liable in accordance with statutory regulations for any loss or damage sustained by the Customer that has been caused by intentional or grossly negligent conduct or by a culpable breach of essential contractual obligations (so-called "cardinal duties"); that results from culpably caused damages to life, limb, or health; or that is covered by liability under product liability law.

11.2. Cardinal duties are those contractual duties the performance of which is indispensable to the proper implementation of the contract and on the performance of which the contractual partner may as a rule rely, and the breach of which, on the other hand, jeopardizes the attainment of the very purpose of the contract.

11.3. So long as the loss or damage arising from the breach of a cardinal duty is merely due to simple negligence and does not involve damages to life, limb, or health, the resulting liability shall be limited to that loss or damage the occurrence of which is typical or foreseeable in connection with the provision of services such as those governed by the contract, and shall in no case exceed the amount of the attendance fee.

11.4. In all other respects, liability towards the Provider and its vicarious agents – for whatever cause in law – shall be ruled out.


12. Copyright notice; recordings of an event

12.1. Unless written permission has been obtained from the Provider, working materials or other event documentation may not be reproduced, digitalized, stored, exploited in any other form, or forwarded to third parties (even for company-internal purposes). The making of audio/video recordings of an event is prohibited. It is not permitted to take photographs of presentation slides, make audio or video recordings of the event or record an online event, whether as a whole or in part.

12.2. The Provider has photo and video recordings made during the events. These recordings may also show persons. The recordings will be used exclusively for reporting on the events in the media of the Provider, for live streaming as well as for subsequent online display for participants of the events and in the context of the advertising of events of the Provider. Said recordings may be used in print form (e.g. in reports on the conference or in articles in magazines) and digital form (e.g. in newsletters or by making the recordings available to the public via the websites or via social media channels of the Provider). By attending the event, you are granting us the right to use said recordings without the payment of any license fees, without any temporal or territorial restrictions, in the scope determined above. Should you not agree to these terms, you may refuse to grant such usage right by objecting to the use in writing vis-à-vis the organizational management on site at the start of the event.


13. Out-of-court settlements

We Springer do not engage in out-of-court settlements before consumer arbitration bodies.